Shipping policy

• Shipping costs and estimated delivery time is calculated at checkout. 
• Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update.
• If your order says delivered, but you don't see it.
  • Please check your mailbox and with your neighbors.
  • Sometimes packages arrive 1-2 days after the estimated delivery date.
  • Please contact your courier (USPS, UPS, FedEx, etc.) with your tracking information if you have any questions regarding a delayed or lost package. 
  • Honey & Hope Co. is not responsible for any lost or stolen items. If your package is lost/stolen, please file a claim with the courier.
    
• If your package is damaged/ opened upon delivery!
  • Please take a photo of the damage before checking the contents inside and submit a claim via the courier used to ship your order.
• If the package cannot be delivered to the given shipping address due to: a wrong/ incorrect phone number, wrong/ incorrect shipping address, and/ or absent receiver, then you (the customer) will be responsible for paying the extra shipping cost to send the package back to you.
• If the package cannot be delivered due to you (the customer) refusing to collect the package, then the package will be returned to us at your (the customer's) expense. This expense includes shipping costs and any duty and tax the package may have incurred and they will be deducted from your refund.
• Please double-check your shipping address before confirming your order.  Once the package has shipped, please contact your courier to see if they can fix the error.

Honey & Hope Co. is NOT responsible for any delayed, lost, stolen, opened, or damaged packages. Once the package is dropped off with USPS or UPS, matters are unfortunately out of our hands.

If you have any questions you can reach out to Info@Honeyandhopeco.com.